Testing & Validation

The test suite checks the backend logic that drives tickets, SLA, AI logs, and metrics.

All tests pass in the final submission.

Test Runner

• Tests run with pytest.
• Typical command:

python -m pytest

What Is Tested

The current coverage in tests/test_sla_ai_metrics.py validates:

• SLA deadline computation.
• SLA state transitions.
• Demo ticket timing with simulate_fast_sla.
• Escalation and breach handling.
• AI log creation and feedback updates.
• System metrics aggregation.

What Passed

• The SLA and AI metrics suite passes for the submitted implementation.

What It Proves

• Ticket timing rules behave as documented.
• Breach and escalation logic work as expected.
• AI feedback and metrics updates are wired end to end.

Manual Checks

• test.http can be used for quick API checks.
• Dashboard pages can be checked against the same API responses.