Using Smart Estate
Who This Is For
- Operations managers who need visibility into work orders and status
- IT teams who support the server and deployment
- Admins who manage users, buildings, and system settings
- Technicians who handle assigned maintenance work
- Tenants who submit maintenance issues
Simple Flow
- A tenant reports an issue.
- Smart Estate records the request and uses AI to help classify it.
- SLA deadlines are set (response and resolution), and escalation can occur if breached.
- The request is reviewed, assigned, and tracked until completion.
- Metrics and audit logs are available for operations/admin visibility.
Main Dashboard Views
- Dashboard for operational KPIs and trends.
- Maintenance Jobs for ticket-level tracking.
- Technicians and Buildings for assignment and capacity context.
- Chat and User Management for operations coordination.
Current Implemented Scope
- Ticket creation, assignment, status transitions, and completion.
- SLA monitoring with breached/escalated visibility.
- AI ticket support with feedback capture.
- System metrics endpoint and dashboard KPI rendering.
SLA Workflow
- Ticket is created with response_due_at and resolution_due_at.
- SLA monitor updates sla_status and escalation_level.
- Dashboard reflects on_track/at_risk/breached status.
- Force-breach endpoint enables controlled breach demonstration.
AI Workflow
- AI classifies issue category and confidence.
- ai_logs stores predicted category, confidence score, and model metadata.
- Admin/operations can submit actual category feedback.
- Metrics include AI confidence and feedback coverage.
Out Of Scope
- Full mobile app parity for all operational/admin workflows.
- Advanced observability beyond baseline logs/metrics.