Features

These are the features currently implemented in the Smart Estate system.

Smart Estate focuses on the operational features teams use every day.

Tickets

• Create, view, update, assign, and delete maintenance tickets.
• Track ticket status from open to completion.
• Export ticket rows for reporting.
• Attach media and chat history to the ticket record.

People and Places

• Manage users across tenant, technician, admin, manager, and operations roles.
• Manage buildings and apartments for ticket context.
• Track technician skills, availability, status, and workload.

SLA and Escalation

• Calculate response and resolution deadlines from priority rules.
• Flag tickets as on_track, at_risk, or breached.
• Increase escalation level when time thresholds are crossed.
• Surface breached and escalated tickets in the dashboard.

AI Support

• Classify maintenance requests from text.
• Analyze uploaded images and videos when media is present.
• Combine text and vision results through fusion logic.
• Store confidence, feedback, and model metadata in AI logs.

Metrics and Audit

• Track ticket counts, breaches, escalations, and SLA compliance.
• Track AI volume, confidence, and feedback coverage.
• Store audit history for operational actions.
• Show live KPI cards and charts in the dashboard.